Privacy Policy

Quality, Environment, Safety and Health at Work Policy

1. Purpose

Cloud Fibre, a leading telecommunications company, believes that integrated, traceable, and transparent management of all company processes and resources is essential for maximizing the value of its stakeholders and projects: customers, employees, government agencies, and other stakeholders in society. The company’s value creation model, for both society and the communities integrated within it, is based on sustainable, orderly, and profitable growth, with a rigorous commitment to complying with current legislation and all other voluntary commitments. The Quality Policy aims to contribute to the established growth model by fostering a culture of continuous improvement and the pursuit of excellence through the implementation of quality management processes in all aspects of Cloud Fibre’s operations. The Environmental Policy aims to communicate Cloud Fibre’s commitment to the environment to all stakeholders, promoting sustainable practices. The Occupational Health and Safety Policy addresses the most important aspects of workplace safety. Its objective is the continuous improvement of working conditions and the work environment, as well as the health that comes with maintaining the physical, mental, and social well-being of employees. It involves developing a logical, step-by-step process. It is based on continuous improvement to anticipate, recognize, evaluate, and control all risks that may affect occupational safety and health.

2. Basic principles of action in matters of quality

Cloud Fibre, in its value chain management, aims to achieve excellence through customer commitment. Therefore, quality management is focused on customer satisfaction, which is a top priority. For this reason, in pursuit of continuous improvement of our processes, such as reducing response times and enhancing the value of our services, Cloud Fibre promotes the following basic principles that guide all its quality-related activities:

Understanding customer expectations and the social context in which they operate in order to deliver products that meet their needs.
Promoting quality initiatives that leverage all company assets, with the aim of increasing competitiveness and creating value for shareholders, employees, and other stakeholders.
Promoting the use of quality management systems across all departments.

3. Environmental policy, commitments and basic principles

Cloud Fibre’s environmental commitments are driven by the following policies:

Establishing a clearly defined organisational structure and responsibilities in the area of the environment and sustainability in general, always based on the principle of subsidiarity.
Considering the environmental variable in the management of all company assets, improving resource management in a way that reduces costs and optimises investments.
Periodically developing specific and verifiable strategic plans that determine strategic priorities and key environmental issues, establishing specific and verifiable objectives.
Establishing a training and information plan for managers and employees.
Collaborating with suppliers so that respect for the environment is a principle that informs the entire Cloud Fibre production chain.

To achieve the implementation of these commitments, Cloud Fibre establishes the following basic principles of These actions will be integrated with the other policies implemented through the integrated management systems:

Develop a management system that serves as the basis for the continuous improvement of environmental commitment, analysis of indicators, and support systems defined with the implementation of the integrated systems, allowing us to objectively understand and compare the environmental impact of the group’s various activities.
Comply with current environmental regulations, anticipating the application of new regulations as much as possible, and fulfilling commitments made voluntarily.
Continuously assess the environmental risks of the facilities and constantly improve and update the mechanisms designed to mitigate or eliminate them.
Promote responsible consumption, making sustainable use of resources.
Establish appropriate waste management systems. Promote behavior consistent with the principles of the environmental policy in the selection of contractors and suppliers, prioritizing the policies they have implemented in the approval of the company’s existing suppliers and in the onboarding of new suppliers.
Implement infrastructure maintenance plans in accordance with current legislation and regulations, optimizing investments and extending the useful life of the facilities. Integrate environmental policies in the company’s outsourced operations.
Design and maintain facilities and establish operational processes in a way that safeguards people, property, and the environment within Cloud Fibre’s work centers, on-site, and in coordination with the business activities carried out by companies in which Cloud Fibre holds a stake and which participate in its operations.
Make ongoing efforts to identify and manage the risks associated with Cloud Fibre’s operations as a service company. Comply with applicable laws and regulations, as well as any other obligations it has voluntarily assumed. Apply their own standards when they exceed existing legislation or when no legislation exists on the matter.
Respond promptly to concerns from neighbouring communities and make ongoing efforts to cultivate cordial relationships, open dialogue, and cooperation through the Committee.

4. Occupational health and safety policy

The Occupational Health and Safety Management System (OHSMS) encompasses a discipline that seeks to prevent injuries and illnesses caused by working conditions. The policy is developed by Cloud Fibre’s management and the occupational risk prevention department, which is familiar with the company’s various processes and must be committed to the well-being of its employees. When we talk about occupational health and safety policy, we include all personnel to maintain the social, mental, and physical well-being of employees. The OHSMS is based on the PDCA cycle (Plan, Do, Check, Act) and consists of the development of a logical, step-by-step process based on continuous improvement. This includes policy, organization, planning, implementation, evaluation, auditing, and improvement actions. The aim is to anticipate, recognize, evaluate, and control risks that may affect occupational health and safety. As we have already mentioned, the Occupational Health and Safety Management System (OHSMS) is the responsibility of each and every employee, who, through their commitment to self-care, self-protection, and support, enable the prevention of workplace risks. This means they strive to prevent workplace accidents, exposure to risk factors, and the development of occupational diseases; likewise, they contribute to controlling losses not only to their own health, but also to the environment and company assets, whether these are materials, equipment, facilities, or even processes. Cloud Fibre for the implementation of the Occupational Health and Safety Management System (OHSMS) includes four main strategies:

The mainstreaming of Occupational Health and Safety across all public policies.
Institutional strengthening of Occupational Health and Safety.
Strengthening and promoting safety, health, and the prevention of occupational risks.
Optimizing and guaranteeing the recognition of employee benefits within the general occupational risk system.
Commitment to respond promptly, effectively, and carefully to emergencies or accidents that occur during operations. Commitment to investigating these.
Promotion of periodic health assessments of employees to identify and promptly control work-related health risks.

The main objectives, which are integrated with the Quality and Environmental policy objectives, are:

Commitment to providing a framework for setting safety, health, and well-being objectives.
Promotion of a preventative culture, providing a framework of safe and healthy working conditions for the prevention of work-related injuries and/or illnesses.
Commitment to eliminating hazards and reducing occupational health and safety risks.
Commitment to continuous improvement and innovation of the occupational health and safety system as a means of development and creating added value.
Promoting the participation and information of all persons directly or indirectly related to our activities, as well as the right to consultation for all. Personnel.
Commitment to complying with legal requirements for all company activities, as well as other voluntary requirements to which the organization subscribes or which our clients request.

Information security

1. Certificate of conformity with the national security scheme

2. Security Policy

Information security policy